Refund and Return Policy - Fshati Duge

Refund and Return Policy for Fshati Duge

Effective Date: 06/23/2025

1. Overview

We aim to ensure your satisfaction with every purchase from Fshati Duge. This Refund and Return Policy outlines the conditions under which you may return products and request refunds.

2. Eligibility for Returns

You may return eligible products within 30 days of delivery, provided they meet the following conditions:

The product is unused, undamaged, and in its original packaging
The product is accompanied by proof of purchase (e.g., order confirmation or receipt)
The product is not listed as non-returnable (e.g., perishable items, personalized products)

3. Non-Returnable Items

The following items cannot be returned or refunded:

Perishable goods (e.g., food or flowers)
Customized or personalized products
Digital products or downloadable content
Items marked as "final sale" at the time of purchase

4. Refund Eligibility

Refunds are issued for eligible returns under these conditions:

The return is received and inspected within 30 days of delivery
The product meets the eligibility criteria outlined in Section 2

Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.

5. Defective or Damaged Products

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery at support@fshatiduge.com. We will provide a replacement or refund, including shipping costs, upon verification.

6. Return Process

To initiate a return, follow these steps:

Contact us at support@fshatiduge.com with your order number and reason for return
Receive a Return Authorization (RA) number and return instructions
Package the item securely, including the RA number, and ship it to the provided address

Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).

7. Cancellations

You may cancel an order before it is shipped by contacting us at support@fshatiduge.com. If the order has already shipped, you must follow the return process outlined above.

8. Shipping Costs

Original shipping fees are non-refunded unless the return is due to our error. Return shipping costs are the customer’s responsibility unless otherwise stated.

9. International Returns

For international orders, customers are responsible for all return shipping fees, customs duties, and taxes. Please contact us for specific instructions before returning an international order.

10. Exchanges

We do not offer direct exchanges. To exchange an item, please return the original product and place a new order for the desired item.

11. Changes to This Policy

We may update this Refund and Return Policy at any time. Changes will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions about this Refund and Return Policy, contact us at:

Fshati Duge Team
Email: support@fshatiduge.com
Website: https://fshatiduge.com

REFUND AND RETURNS POLICY