Privacy Policy
At Roots Retreat Center, we respect your privacy and are committed to protecting the personal information you share with us when using our website and services.
Who We Are
Roots Retreat Center operates this website and provides hospitality, dining, retreat and nature-based experiences in Kosovo.
This Privacy Policy explains how we collect, use and protect information that you provide when interacting with our website.
Information We Collect
We may collect personal information that you voluntarily provide when contacting us, making an inquiry, requesting information, or making a reservation.
This information may include your name, email address, telephone number, reservation details and any other information you choose to provide.
How We Use Your Information
We may use the information you provide to:
- Respond to your inquiries and requests.
- Process and manage reservations.
- Provide information about Roots Retreat Center.
- Improve our website, services and guest experience.
- Communicate with you when necessary.
- Handle requests related to events, dining or other services.
Contact Forms & Reservations
When you submit information through a contact or reservation form, the information you provide is used for the purpose of responding to your request or managing your reservation.
Please avoid submitting sensitive personal information through our website forms unless it is specifically required.
Cookies
Our website may use cookies and similar technologies to ensure that the website functions properly and to improve your browsing experience.
Some cookies may be placed by third-party services used on our website. You can control or disable cookies through your browser settings.
Embedded Content
Our website may include embedded content such as videos, images, maps, social media content or other material from third-party websites.
Embedded content from other websites may behave in the same way as if you had visited the third-party website directly. These websites may collect data, use cookies or use other tracking technologies according to their own privacy policies.
Third-Party Services
We may use third-party services for website functionality, analytics, communication, reservations or other services.
These services may process information according to their own privacy policies and terms.
We do not sell your personal information.
How Long We Retain Your Data
We retain personal information only for as long as necessary to provide our services, respond to requests, manage reservations, comply with legal obligations or resolve disputes.
Data Security
We take reasonable measures to protect the information provided to us from unauthorized access, misuse, alteration or disclosure.
Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to request access, correction or deletion of your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated policy.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us.
